Returns and Exchanges

We want you to be happy with your purchase. If for any reason you are not satisfied, the following return conditions apply:

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Returns

• Items must be returned within 14 days of delivery/receipt.

• Returned items must be in like-new condition, unused, and in their original packaging where possible.

• Return shipping costs are the responsibility of the customer, unless the item is faulty or damaged on arrival.

Exclusions

• Personalised or custom-made items are non-returnable, as they are created specifically for you.

• An exception applies only if a personalised or custom item arrives damaged or faulty.

Damaged or Faulty Items

• If your order arrives damaged or faulty, please contact us within 48 hours of delivery with clear photographs of the issue and the packaging.

• We will arrange a replacement or refund where appropriate.

Refunds

• Once the returned item has been received and inspected, refunds will be processed to the original payment method.

• Original shipping costs are non-refundable unless the return is due to an error on our part.​

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If you have any questions about returns, please get in touch before sending your item back — we’re always happy to help.

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